Hire Man and Van Service Terms and Conditions

These Terms and Conditions set out the basis on which Hire Man and Van provides removal, transport, and related services in the United Kingdom. By placing a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the individual, business, or organisation requesting and paying for the services.

Services means any removal, man and van, transport, loading, unloading, packing, or related services provided by us.

Vehicle means any van or other vehicle used by us to perform the services.

Goods means the items and property to be moved, transported, or otherwise handled as part of the services.

Contract means the agreement between the Customer and Hire Man and Van governed by these Terms and Conditions.

2. Service Scope

Hire Man and Van provides man and van and removal services for domestic and commercial customers within the United Kingdom. Services may include local and longer-distance moves, loading and unloading of goods, limited packing or unpacking when agreed, and transportation of goods between specified addresses.

We reserve the right to refuse to carry any goods that, in our reasonable opinion, may pose a risk to health, safety, property, or that are prohibited by law. This includes but is not limited to illegal items, hazardous substances, explosives, or perishable goods that may deteriorate during transport.

3. Booking Process

Bookings can be made by providing us with full and accurate details of the move, including addresses, access information, dates, approximate volume of goods, and any special requirements. The Customer is responsible for ensuring that all information supplied at the time of booking is complete and correct.

A booking will only be considered confirmed once we have accepted the booking details and provided a confirmation of the agreed date, time window, services, and price. We may issue this confirmation verbally or in writing. We reserve the right to reject or amend a booking if the requested services cannot be safely or reasonably delivered.

If the Customer wishes to amend the booking, including changes to the date, time, addresses, or service requirements, this must be requested as early as possible. Any change is subject to availability and may result in an adjustment to the price.

4. Pricing and Quotations

Prices may be based on hourly rates, fixed quotations, or a combination of both, as communicated to the Customer at the time of booking. Quotations are given on the assumption that the information provided by the Customer is true, accurate, and complete.

We may revise the price or apply additional charges if:

1. The information given at the time of booking was incomplete or inaccurate.

2. Access to the property is significantly more difficult than described, for example restricted parking, long carry distances, or limited lift access.

3. Additional services are requested, such as extra pick-ups or drop-offs, additional labour, or extra packing.

4. Waiting time arises due to delays outside our control, such as delays in obtaining keys or unresolved payment issues.

All prices are quoted exclusive of any applicable taxes unless we state otherwise. Any such taxes, where applicable, will be added to the final invoice.

5. Payments and Invoicing

Unless otherwise agreed, payment is due either in advance, on arrival, or immediately upon completion of the services on the moving day. We may require a deposit at the time of booking to secure the date and time for the service. Any required deposit and the payment schedule will be communicated to the Customer before confirming the booking.

We accept the payment methods stated at the time of booking. The Customer is responsible for ensuring that sufficient funds are available and that any payment method used is valid and authorised.

If payment is not made when due, we reserve the right to withhold or discontinue services, to retain possession of goods until payment is received in full, and to charge reasonable costs associated with late payment and debt recovery. Title to the services does not pass to the Customer until payment has been received in full.

6. Cancellations and Rescheduling

The Customer may cancel or reschedule a booking by giving us notice. The amount of notice required and any charges will depend on how close to the service date the cancellation or change is made.

If the Customer cancels:

1. With reasonable advance notice, we may refund any deposit paid, subject to any administrative costs reasonably incurred.

2. With short notice, we reserve the right to retain part or all of the deposit, and in some cases to charge a cancellation fee reflecting our loss of booked time and resources.

3. After our vehicle and team have been dispatched to the address, we may charge up to the full quoted price to cover travel, time, and opportunity cost.

If the Customer wishes to reschedule, we will try to accommodate the request subject to availability. Rescheduling at short notice may incur a charge. If we are unable to accommodate a new date or time, the change may be treated as a cancellation.

We reserve the right to cancel or reschedule a booking in exceptional circumstances, including but not limited to severe weather conditions, vehicle breakdown, staff illness, or other events beyond our reasonable control. In such cases we will offer an alternative time or, if that is not possible, a refund of any amounts paid for services not provided. We are not liable for any indirect losses or costs arising from such cancellation or rescheduling.

7. Customer Responsibilities

The Customer is responsible for:

1. Providing accurate details of the goods, addresses, access, and any special requirements at the time of booking.

2. Ensuring that all goods are suitably packed and prepared for transport, unless packing services have been specifically agreed.

3. Arranging appropriate insurance cover for high-value or fragile items where our liability may be limited.

4. Ensuring that keys, codes, and access are available at the agreed time, and that parking or loading permissions are arranged where necessary.

5. Being present, or appointing a representative, at collection and delivery points to direct our team and confirm that the services are completed.

If the Customer fails to provide appropriate access or instructions, or if circumstances at the property prevent safe and lawful completion of the work, we may suspend or terminate the services and charge for any time and costs incurred.

8. Our Responsibilities and Limitations of Service

We will carry out the services with reasonable care and skill and in accordance with applicable laws and regulations. We will transport goods in a vehicle suitable for the agreed tasks, and we will take reasonable steps to protect goods from loss or damage while in our care.

We are not responsible for disconnection or reconnection of appliances, dismantling or reassembly of furniture, removal of fixtures or fittings, or any specialist handling unless this has been agreed in advance. If we do assist with such tasks at the Customer s request, this is undertaken on the understanding that we are not liable for any resulting damage, unless caused by our negligence.

We reserve the right to refuse to move goods that cannot be carried safely by our team, that are inadequately packed, or that may cause damage to the property or vehicle. We also reserve the right to take reasonable measures to protect our staff and equipment, including suspending work if conditions are unsafe.

9. Liability for Loss or Damage

We are liable for loss of or damage to goods only where such loss or damage is caused by our negligence or a breach of contract by us. Our liability is subject to the exclusions and limitations set out in these Terms and Conditions.

We are not liable for:

1. Loss or damage arising from inaccurate or incomplete information provided by the Customer.

2. Loss or damage to goods that are inadequately packed, inherently fragile, or that suffer wear and tear in normal handling.

3. Loss or damage caused by acts or omissions of the Customer or third parties, including where the Customer has instructed us to perform tasks against our advice.

4. Loss or damage to goods not directly attributable to our actions, such as changes in temperature, humidity, or atmospheric conditions.

5. Any indirect or consequential loss, including loss of profit, loss of business, or loss of opportunity.

Our total liability for any claim arising out of or in connection with the services shall be limited to a reasonable amount having regard to the value of the goods being moved and the price paid for the services. We may, at our discretion, repair or replace damaged items, or compensate the Customer up to the value of the damaged goods, subject to proof of value.

The Customer is advised to arrange appropriate insurance for goods of high value, breakable items, or items of sentimental value.

10. Claims and Complaints

Any visible loss or damage to goods or property should be reported to our team as soon as reasonably possible on the day of the move. The Customer should then lodge a formal complaint or claim within a reasonable time after completion of the services, providing full details and any supporting evidence such as photographs or receipts.

We will investigate any complaint or claim and may request additional information or reasonable access to inspect the goods or property. We aim to resolve complaints fairly and promptly. Failure to report damage or loss within a reasonable time may prejudice our ability to investigate and may affect the outcome of a claim.

11. Waste Regulations and Disposal of Items

We comply with applicable waste management and environmental regulations. We are not a general waste carrier and do not remove or dispose of domestic or commercial waste except where this has been explicitly agreed and is lawful.

The Customer must not request us to dispose of hazardous or prohibited waste, including but not limited to chemicals, solvents, asbestos, clinical waste, or electrical items requiring specialist disposal. Where we agree to remove unwanted items, we will do so in accordance with waste regulations and may charge additional fees for disposal or recycling.

The Customer remains responsible for any waste or prohibited items placed into our vehicle without our knowledge. If we incur costs, fines, or penalties as a result of carrying or disposing of such items, the Customer will be liable for those costs.

12. Parking, Access, and Property Damage

The Customer is responsible for ensuring that suitable parking and access are available at both collection and delivery addresses. This may include arranging permits, paying parking charges, or reserving space for the vehicle. Any fines or charges imposed due to inadequate parking arrangements or restrictions may be charged to the Customer.

We will take reasonable care to avoid damage to property, including floors, walls, and doorways, while carrying out the services. However, the Customer should take reasonable steps to protect delicate surfaces, fixtures, or fittings where necessary. We are not responsible for pre-existing damage or defects to property or goods.

13. Force Majeure

We are not liable for any failure or delay in performing the services where such failure or delay is caused by events beyond our reasonable control. This may include severe weather conditions, accidents, road closures, strikes, civil unrest, public emergencies, or other unforeseen events.

If a force majeure event occurs, we will notify the Customer as soon as reasonably possible and either rearrange the services or, where appropriate, cancel the booking and refund any amounts paid for services not provided.

14. Data Protection and Privacy

We collect and use personal data from the Customer for the purposes of arranging and delivering the services, processing payments, and managing our relationship with the Customer. We will only use personal data in accordance with applicable data protection laws and as necessary to perform the contract or for legitimate business purposes.

We take reasonable steps to keep personal information secure and to prevent unauthorised access or disclosure. The Customer has certain rights in relation to their personal data, which may include rights of access, correction, and deletion, subject to legal limitations.

15. Amendments to These Terms

We may amend these Terms and Conditions from time to time to reflect changes in the law, our business practices, or the services we offer. Any updated terms will apply to new bookings made after the date of publication. For existing bookings, the terms in force at the time of confirmation will apply unless we agree otherwise with the Customer.

16. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided by Hire Man and Van.

17. Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

18. Entire Agreement

These Terms and Conditions, together with any written confirmation or quotation provided by us, constitute the entire agreement between the Customer and Hire Man and Van in relation to the services. No other statement, representation, or warranty, whether written or oral, shall form part of this agreement unless expressly agreed in writing.

By confirming a booking or using our services, the Customer acknowledges that they have read, understood, and agree to these Terms and Conditions.