Hire Man and Van Terms and Conditions

These Terms and Conditions set out the basis on which Hire Man and Van services are provided. By making a booking, the customer agrees to these terms and confirms that they have read and understood them before the service begins. These conditions apply to all standard removal, transport, and man and van hire services supplied to consumers and business customers within the United Kingdom. They are designed to create a clear, fair agreement covering the booking process, payment terms, cancellation rights, liability limits, waste handling, and the governing law that applies to the service.

Man and van hire is a practical transport service for moving goods, furniture, boxes, appliances, and similar items. It may include loading and unloading assistance, but the exact scope of the work depends on the booking details agreed in advance. The customer is responsible for providing accurate information about the items to be moved, access conditions, time constraints, and any special handling requirements. The service provider relies on this information to allocate the correct vehicle, staffing, and time. If the details supplied are incomplete or inaccurate, additional charges or delays may arise.

These terms apply whether the customer books a single item collection, a small household move, office transport, or a short-distance delivery using a man with a van service. They also apply where the customer requires help with carrying, lifting, or securing items. Any changes to the agreed work must be confirmed before the service starts whenever reasonably possible. The customer should review all booking details carefully, as the final service will be delivered based on the confirmed scope, not on assumptions or verbal estimates made after the booking is accepted.

Bookings may be made through the usual business channels offered by the service provider, subject to availability. A booking is not confirmed until the provider has accepted the request and, where required, received the agreed deposit or full payment. The customer must ensure that all details submitted are true, complete, and up to date. This includes the collection and delivery addresses, preferred date and time, contact details, list of items, and any access restrictions such as stairs, parking limits, narrow entrances, lift availability, or waiting restrictions. The provider may refuse or amend a booking if the information supplied is insufficient or if the job falls outside the service capability.

Once a booking is accepted, the service provider will usually confirm the date, estimated duration, vehicle size, staffing level, and any special conditions. A confirmed booking creates a service commitment, but it does not guarantee exact arrival times unless a specific timed slot has been expressly agreed. Delays may occur due to traffic, weather, previous jobs, or unforeseen operational issues. In such cases, the provider will make reasonable efforts to inform the customer and to complete the job as soon as practicable. The customer should ensure that someone authorised is present at the collection and delivery points, unless alternative arrangements have been agreed in writing.

The customer must be ready for the service to begin at the agreed time. If access is delayed, items are not ready, or the customer is unavailable, waiting time may be charged at the prevailing rate. If the job cannot be completed because of incorrect details, unsafe access, or the customer’s failure to cooperate, the provider may treat the booking as cancelled by the customer and apply the relevant fees. In some cases, a new booking may be required. Any instructions given on the day must be lawful, safe, and consistent with the original booking scope. The provider is not obliged to perform work that was not reasonably anticipated at the time of acceptance.

Payment terms will be confirmed at booking and may include a deposit, full prepayment, payment on completion, or staged payments for larger jobs. Unless otherwise stated, all prices are quoted in pounds sterling and may be exclusive or inclusive of VAT depending on the provider’s tax status. The customer is responsible for paying all agreed charges, including any additional costs arising from waiting time, extra labour, stair carrying, parking charges, tolls, congestion-related costs, or changes to the booking made at the customer’s request. Any estimate is based on the details provided and may be revised if the actual work differs materially from the original description.

Payments must be made using the methods accepted by the provider and within the time stated on the invoice or booking confirmation. If payment is due on completion, the provider may require immediate settlement before unloading is finished or before the vehicle leaves the delivery address. If a payment is declined, reversed, or not received when due, the provider may suspend further services, recover reasonable collection costs, and charge interest on overdue sums where permitted by law. Any discount, promotional price, or special rate applies only to the specific booking to which it relates and cannot be transferred to another job unless agreed in writing.

The customer must notify the provider promptly if they believe any invoice is incorrect. However, disputed charges do not automatically suspend the customer’s obligation to pay the undisputed amount on time. The provider may charge an administrative fee for repeat reissuing of invoices or for changes requested after confirmation, where such changes require extra scheduling or staff allocation. For hire man and van services involving longer jobs, the provider may require a deposit to secure the vehicle, team, and time slot. Deposits may be non-refundable where the customer cancels late or fails to provide the required access or attendance needed to complete the service.

Customers may request cancellation or rescheduling, but any such request must be made as soon as possible. The provider may apply cancellation charges depending on how close the request is to the scheduled service time and whether resources have already been allocated. If the customer cancels after the provider has committed vehicles, staff, or equipment, the provider may retain the deposit and/or charge a reasonable proportion of the total fee to reflect the loss of business. Short-notice cancellations are especially likely to incur charges because the reserved time may not be reusable.

If the customer wishes to change the date, time, address, or service scope, the provider will try to accommodate the request, but changes are subject to availability and may result in price adjustments. A rescheduled booking may be treated as a new booking if the original slot is no longer available. The provider will not be responsible for any loss caused by a cancellation or delay where the reason is outside its control, including severe traffic disruption, extreme weather, road closures, breakdowns, accidents, or events affecting the safety of staff or property. In such cases, the provider may offer an alternative time rather than a refund.

The customer must ensure that all items are packed properly unless packing has been expressly included in the service. Fragile items, loose contents, glass, and valuables should be secured by the customer before collection. The customer must also ensure that items to be transported are lawful to carry and do not include prohibited, dangerous, illegal, or environmentally restricted materials unless the provider has agreed in advance and the law permits such transport. The provider may refuse items that are unsafe, improperly packaged, or likely to cause contamination, damage, or injury.

The provider shall exercise reasonable care and skill in delivering the man with a van service, but liability is limited to losses directly caused by proven negligence of the provider or its staff. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded under UK law. Subject to that position, the provider will not be liable for indirect, consequential, or economic losses such as loss of profits, loss of opportunity, loss of business, or emotional distress arising from delays, cancellations, or service interruption.

The provider is not responsible for pre-existing damage, poor condition of items, unsecured loads supplied by the customer, or damage caused by the customer’s own actions, instructions, or failure to disclose relevant information. Where the provider handles items, any claim for damage must be reported promptly and supported by reasonable evidence. The provider may inspect the item, packaging, and handling conditions before deciding whether the claim is valid. Liability for any proven damage is limited to the lesser of the replacement cost or the amount paid for the affected part of the service, unless a higher level of cover was specifically agreed in writing.

The customer is responsible for ensuring adequate access, parking permissions, building permissions, and safe working conditions at both collection and delivery points. If the provider is unable to complete the service because access is blocked, unsafe, or unlawful, the customer may still be charged for time spent and costs incurred. The provider may refuse to move items that are too heavy, unstable, contaminated, or dangerous to handle without suitable equipment, extra staffing, or prior risk assessment. The customer should disclose any special risks before the booking begins so that the correct arrangements can be made.

Where the service includes waste collection, disposal, or removal of unwanted items, the customer must comply with all applicable waste regulations and must not ask the provider to dispose of anything unlawfully. The customer must accurately identify the nature of any waste and must not mix household waste, commercial waste, electrical items, hazardous waste, or restricted materials unless the provider has expressly agreed to handle them and the law allows it. Waste transfer may require documentation, and the customer agrees to provide any information reasonably requested to meet legal obligations. The provider may refuse waste that cannot lawfully be transported, stored, or disposed of through approved channels.

Any items collected for disposal remain the customer’s responsibility until accepted by the provider as waste for lawful transfer. The customer confirms that they have the right to dispose of the items and that the goods do not contain hidden hazards such as fuel, chemicals, batteries, asbestos, biohazards, or contaminated materials. The provider may inspect waste before loading and may reject any item that appears unsafe or non-compliant. If prohibited items are discovered after collection, the provider may return them, store them at the customer’s risk, or arrange lawful handling at the customer’s expense, depending on what is reasonably necessary.

For all removal and disposal work, the customer must not request fly-tipping, illegal dumping, or any disposal method that breaches environmental or waste law. The provider may use licensed waste contractors or approved disposal routes where necessary, but the customer remains responsible for truthful disclosure and for the lawful origin of the waste. Any charges for specialist disposal, licensed handling, or extra documentation will be added to the final invoice where applicable. The provider may decline any work that would expose it to regulatory breach or enforcement risk.

If the customer believes the service has not been performed in accordance with these terms, they should raise the issue as soon as reasonably possible after completion. The provider may ask for photographs, descriptions, invoices, or other supporting information. A reasonable opportunity to inspect, correct, or clarify the issue may be offered before any final decision is made. If a complaint cannot be resolved informally, the parties may consider written escalation. Nothing in these terms prevents either party from relying on statutory rights that apply under UK consumer law.

The provider may terminate or suspend a booking, or refuse future services, where the customer acts abusively, fails to pay, provides false information, creates unsafe conditions, or requests unlawful conduct. If termination occurs because of the customer’s breach, the provider may recover reasonable costs already incurred and may keep any non-refundable deposit. The provider may also terminate where continuing the work would endanger staff, damage property, violate legal obligations, or prevent the provider from completing other obligations to which it is already committed.

These terms are governed by the laws of England and Wales, unless the customer is ordinarily resident in Scotland or Northern Ireland and mandatory local rules require a different approach. Any dispute arising from the service or these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where consumer law provides otherwise. If any part of these terms is found unenforceable, the remaining provisions will continue in full force. No waiver of any term will be effective unless stated in writing by the provider.

Nothing in these Terms and Conditions is intended to create rights for third parties under the Contracts (Rights of Third Parties) Act 1999 unless expressly stated otherwise. The provider may update these terms from time to time, but the version in force at the time of booking will normally apply to that booking unless a change is required by law. The customer is encouraged to read the whole agreement carefully before confirming a hire man and van service, as making a booking confirms acceptance of the terms applicable to that service.